Privacy Policy
Last updated: March 2026
CallTo365 B.V. (hierna "CallTo", "wij", "ons" of "onze") respecteert uw privacy en verwerkt persoonsgegevens in overeenstemming met de Algemene Verordening Gegevensbescherming (AVG/GDPR) en overige toepasselijke wet- en regelgeving.
1. Who are we?
CallTo365 B.V. is responsible for the processing of personal data as described in this privacy policy.
- Company name: CallTo365 B.V.
- Address: Canadabaan 18-A, 5388 RT Nistelrode, Netherlands
- Chamber of Commerce number: 78064139
- Email: [email protected]
2. What data do we process?
We process the following categories of personal data:
Contact details
When you contact us or request a Proof of Concept, we process: name, email address, phone number, company name and your message.
Usage data
Bij het gebruik van onze website verzamelen wij automatisch: IP-adres, browsertype, besturingssysteem, bezochte pagina's en het tijdstip van uw bezoek.
Call data
For customers using our platform: call metadata, transcriptions, recordings (if enabled), and call analytics results. This data is processed on behalf of the customer (processor).
3. What do we use your data for?
- Processing your contact request or POC application
- Delivering and improving our services
- Complying with legal obligations
- Securing our systems and services
- Analysing website usage for improvement
4. Legal bases
We process personal data on the basis of:
- Your consent (contact forms)
- Performance of a contract (service provision)
- Legitimate interest (website analytics, security)
- Legal obligation (fiscal retention requirement)
5. Retention periods
We do not retain personal data longer than necessary:
- Contact details: up to 2 years after last contact
- Customer data: for the duration of the agreement plus the statutory retention obligation
- Website data: up to 26 months
- Call data: in accordance with the agreements with the client (data processing agreement)
6. Sharing with third parties
We only share personal data with third parties when this is necessary for our services, or when we are legally obliged to do so. We use processors that act under our instructions and with whom we have concluded data processing agreements.
All data processing takes place within the European Economic Area (EEA). We do not process data outside the EEA.
7. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our platform runs on our own European infrastructure with enterprise-grade encryption.
8. Your rights
Under the GDPR, you have the right to:
- To access your personal data
- To have your personal data corrected or deleted
- To restrict or object to the processing
- To have your data transferred (data portability)
- To withdraw your consent
You can submit your request via [email protected]. We will respond within 30 days.
9. Cookies
Our website uses functional cookies that are necessary for the operation of the site. We do not use tracking cookies or third-party cookies for marketing purposes.
10. Complaints
Do you disagree with the way we handle your data? You can file a complaint with the Dutch Data Protection Authority.
11. Changes
We reserve the right to amend this privacy policy. The most recent version is always available on our website. In the event of substantial changes, we will actively inform you.
